If you set up an appointment for a free estimate and do not show up for the scheduled time or you already have the tree project complete without calling to cancel the appointment before we start the drive to you property, there will be a $25.00 fee.
If you agree to have us do your tree project and you do not cancel or reschedule within 24 hours of the scheduled time for the job to be performed, you will be charge 10% of the total job cost.
If you do not have everything (cars, tables etc.) moved from under the trees and we have to come back at a later time there will be a 10% charge of the total job cost.
We will do our best to work around your schedule, however we cannot guarantee it because we set up our project schedule based on job size, location and efficiency, which ultimately means we can keep costs down and give you the lowest rates possible. We do not need you to be at the house. If your job is small, we have to schedule it where it fits. Stuff comes up (weather, rental equipment running behind, jobs going over schedule, etc.) that can cause jobs to move on the schedule.
We will give you our best estimated day and time, but that is all it is… an estimated day and time. Stuff happens and some jobs take longer than expected, homeowners add trees, equipment breaks, weather turns bad, etc.
A majority of the time, debris will be removed from your property within 24 hours, but we do ask for a 72 hour window for unexpected events like water, truck breaking down, etc.
The stump grinding can take up to 72 hours, depending on how long it takes for the lines to get marked.
We and the stump grinder 3rd party service do not remove any of the chip debris. It will be pushed back into the hole and spread out.
